Cancellation Policy

Cancellation Policy:

How do I cancel an order on www.pinenaturals.in? 

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on pinenaturals.in@gmail.com or call us on 9967006747 (Monday to Saturday, 10AM to 7PM)

In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.
In case the item is already is in transit, we can proceed for cancellation and the refund will be processed after the item(s) has reached back at our warehouse. 

Can the company cancel the order? 

Yes, there are circumstances when the company might have to cancel a particular order. Your receipt of an electronic or other form of order confirmation does not signify our final acceptance of your order and www.pinenaturals.in reserves the right at any time after the receipt of your order to accept or decline your order for any reason.

Although our online stock inventory is programmed to update automatically, www.pinenaturals.in reserves the right at any time after receipt of your order, to inform you via telephone or email or mobile text about a shortfall in the quantity you ordered of any item. In all such cases, we have the right to either supply you less than the quantity you ordered or cancel your order with prior notice to you.